Our Claim Process
If you experience a loss involving your car or home, contact us as quickly as possible to initiate the claim process with one of our claims experts, who will take charge of the situation and help you meet your immediate needs.
Depending on whether your claim involves your car or your home, the claim process will proceed as follows:
Auto Insurance Claim
- The claims expert will first ask you to describe the event in detail. Be sure to have the information you gathered at the scene on hand. This call could last 30 minutes.
- If you call directly from the scene of the incident, we will help you obtain the emergency roadside assistance you need (a tow truck or rental vehicle, for example).
- After dealing with the immediate situation, we will prepare a damage assessment report and proceed with repairs according to your policy coverage.
- When you pick up your vehicle, you simply pay the deductible indicated in your auto insurance policy and return your rented vehicle if you have one.
Home Insurance Claim
- First, be sure to take the necessary steps to minimize the damage. If water is coming into your basement, for example, put furniture in a dry place. If the loss is covered by your policy, you may be reimbursed for expenses you incur.
- If your home becomes uninhabitable due to a loss covered by your home insurance policy, we will help you find a place to stay as quickly as possible.
- After dealing with the immediate situation, we will make the necessary arrangements to assess the damage.
Meeting With the Claims Expert
When you speak to a claims expert, have all relevant information on hand. In the event of theft or fire:
- Make a list of lost or damaged property
- Gather together all the proofs of ownership you can find: receipts, bills, user manuals, photographs, warranties, or original packaging
- If you’re entitled to compensation, we’ll process it as quickly as possibly and keep you informed every step of the way
Our ultimate goal is to guide you through the claims process, so your life can get back to normal as quickly as possible.
You can also file a claim by using our Online Client Services.