Calling from the Scene of an Accident
If you are involved in a car accident or your property is damaged, call us immediately. We can arrange for assistance to go to the scene and help you respond to the situation.
At the Scene
1. Call the police
They will handle all emergency situations and gather the information required for their report, which you will need for your claim.
2. Contact us
What we can do for you:
- Have your car towed
- Recommend a certified garage where you can have your
vehicle repaired
- Find you a rental car
- Secure the broken locks of your home
- Temporarily board up a broken window at your residence
- Provide you with cash in case of an emergency
We will also start the claims process with the basic information you provide:
- The date of the incident
- The location and a description of the accident
- The nature of the injuries, if any
- Whether or not you have informed the police
Collision Reporting Center
In Ontario, if you are involved in a collision resulting in damages to vehicles and other property in excess of $1,000, you must report to a Collision Reporting Center within 24 hours.
All towed vehicles must be taken to a Collision Reporting Center.
This free service is available in a number of Ontario cities. At each center:
- You can fill out a simplified report, which the police officers at the scene of the accident can verify for you
- Police officers can take pictures of the damages to your vehicle
- Our representatives can help you determine the next steps to take and start the claims process on site
To find the nearest Collision Reporting Center, call 416-745-3301 or visit the Accident Support Services website.
Before Reporting to the Collision Reporting Center
- Move the vehicles off the road if this can be done safely.
- Call the police to find out whether or not they are needed at the scene of the accident and ask for the location of the nearest Collision Reporting Center.
- Exchange the required information with the other parties involved: other drivers, passengers and witnesses.